Contact us

Contact the desk

The fastest way to reach us is by email. We read everything that arrives; we answer questions about our own pages, and we answer them fastest when the message names the page and the figure you are asking about.

• A figure on a page is wrong or out of date — send the page address and what the operator’s terms say now. This is the mail we act on first, because a stale number is the one thing on a comparison site that can actually cost a reader money.
• You represent an operator — we will correct a factual error on any page and we will read a licence document or a change to your terms. We do not remove an accurate statement, and we do not sell a position in a list.
• You want to buy a link, a review or a ranking — the answer is no, and it saves us both time to say so here.
• You have a dispute with a casino — we cannot arbitrate it, because we are not a regulator and we are not a party to your account. Start with the operator’s own complaints procedure, then the regulator named on its licence page. For help with gambling itself, the Gambling Helpline is free and confidential on 0800 654 655.

We do not publish a phone number, because a phone call leaves no record of what was asked and what was answered, and on this subject the record is the point. We are based in New Zealand and we write for readers here; the Department of Internal Affairs (Te Tari Taiwhenua) publishes the licensing rules that this site describes at dia.govt.nz.

What to put in the message

Three things make a correction quick to act on: the address of the page, the sentence or figure you are disputing, and where the correct version can be read — an operator’s terms page, a regulator’s register entry, a licence document. With those three, a page can be re-read and re-dated the same day it is raised. Without them the message still gets read, but it turns into research before it turns into a fix, and that takes longer.

We do not need your account number, a screenshot of your balance, or a copy of your identity documents, and we would rather not receive them. Nothing on this site requires an account with anyone, and a comparison desk has no legitimate use for your personal details. If a message arrives with that kind of attachment, the attachment is deleted and only the question is kept.

How messages are handled

Mail is read in the order it arrives and answered in the order it can be answered: a factual correction that comes with a source moves first, a question about how a page was put together comes next, and a proposal to buy coverage is declined without further correspondence. There is no template reply on the subject of paid placement; there is also no price, because the ordering of a list is the only thing this site has to offer a reader and selling it would end the reason to read it.

Correspondence with operators is treated the same way as correspondence with readers. An operator can correct a fact, supply a document, or tell us that terms have changed, and all three are welcome, because a stale figure on a comparison page is a problem for both of us. What an operator cannot do is have an accurate statement removed, obtain advance notice of what a page will say, or read a page before it is published. Where a page was changed after an operator got in touch, the change is the same change any reader would have prompted: the figure, the date, and, where the conclusion moved, a line saying it moved.

Two kinds of request are refused every time, and it is fairer to say so here than in a reply. The first is a request to remove a page that is accurate but unflattering. The second is a request for advice on whether to deposit somewhere, or how much: that is not a question documents can answer, and no page here pretends otherwise. If money is the problem rather than the paperwork, the Gambling Helpline is free, independent of every operator described on this site, and available around the clock on 0800 654 655.

What we do not do

• Nobody here holds a casino account. No money of ours goes through an operator’s cashier, nothing on this site is a report of a play session, and no number here came from one. Where a figure appears, it comes from the operator’s own published terms, from the Gambling Act 2003, or from a Department of Internal Affairs (Te Tari Taiwhenua) publication, and the page says which.
• We do not score casinos out of five. A star rating implies a measurement we have not made. Pages list what an operator offers and what its terms say, and they name the thing we could not confirm instead of rounding it into a number.
• We do not publish invented authors. There are no bylines with portraits here. Pages are produced and checked by the editorial desk, and the date beside a page is the date it was last checked, not a decoration.
• We do not take money to change a conclusion. We are paid a commission when a reader opens an account through a link on this site. That pays for the work; it does not buy a placement, a ranking or a sentence.
• We do not tell you that offshore gambling is risk-free. Until licences are issued from 1 December 2026, every online casino that accepts New Zealanders is offshore, and that is the single most important fact on this site.

Gambling harm

Gambling is not a way to make money, and the Gambling Act 2003 restricts what may be advertised to New Zealanders for good reason. Nothing here is advice to gamble. You must be 20 or over to open an account with an offshore casino, deposit limits are worth setting before you play rather than after, and if gambling has stopped being entertainment for you or for someone close to you, the Gambling Helpline is free, confidential and available 24 hours: 0800 654 655 or gamblinghelpline.co.nz.