Cozino casino review

About Cozino Casino

When Cozino first launched, they held only a European gaming license from MGA. In 2019, however, they managed to obtain a gaming license from New Zealand, which allowed them to keep their doors open to New Zealand players. Most new online casinos offer benefits that are designed to make the online...

Casino bonuses

Cozino offers many entertainment options, but it does not provide any casino bonuses. This is to totally skip the bonuses and free spins that many online casinos offer, and to let players make the decision on what to play and how much to deposit. We see this as a positive move towards responsible gaming because it advocates for making decisions without being influenced by enticing offers.

Wagering requirements

Because Cozino does not offer a welcome bonus, you will not have to meet any play-through requirements before you can cash out. What you win there, you can keep, pick out, and not have any worries about because you have a license from New Zealand that makes whatever you do there tax-free. Now, if you want to find online casinos that offer a bonus with low or no conditions for you to meet before you can access the money, you can find them here.

+ 18 - play responsibly -gamblingcommission.govt.nz -terms and conditions apply-Min. deposit$ 100-x0 in wagering requirements

Game selection

When Cozino first opened, it had about 500 titles available. Now, you can access over 2,500 different games of chance, coming from all kinds of providers. Besides that, there are, like, 80 different kinds of live dealer games here. Those live dealer games aren't just from Evolution Gaming, which does most of the online dealer games you find at websites. Netent, among other companies, also has, like, 3-4 different kinds of games you can play with a dude or lady at the other end of the table.

Fifteen of the slots in the game Range fall within the category of jackpot games. Some popular examples of these from NetEnt are the progressive jackpot slots Hall of Gods and Arabian Nights. From Microgaming, we have popular entries like Mega Moolah and Major Millions, along with several other jackpot game offerings.

Select the Roulette game and you will find almost 40 different types to choose from with live dealer, including Lightning Roulette and New Zealand Roulette from Evolution Gaming. And if Blackjack seems more your speed, there are over 70 different table games to choose from.

Cozino on mobile

The game page is mobile so the games work also perfectly in mobile, regardless of whether it is an iPhone or Android. No download is also not available, but it is enough to Surf Into Cozino via its browser in any device.

Customer

If you have never gambled at an online casino, picking one that provides superior customer service is a must. Ideally, you'd want a casino that has a chat system, and that's best for people who are okay with throwing a few questions to customer service in order to feel safe and sound about playing there. Why is chat customer service so good? Well, it's good for a number of reasons. For one, it's clear and direct communication.

At Cozino Casino, there is no live chat. Consequently, when you contact customer service, you can't expect an instant response. You have to wait for an answer to your case by email. So, when you send an email to them, it is best to make sure that the email address you give is correct and that you are as clear and detailed as possible in your correspondence. Mistakes in these areas lead to more questions being asked and more time being taken to get answers. That being said, at least they do have an email option.

The positive aspect is that they are available 24/7. However, there isn't always a staff member on site who can speak New Zealand English. Consequently, if you aren't inclined to use English, it may take a while for you to receive feedback.

Deposits & withdrawals

Few players at Cozino are restricted from using payment methods. Players can choose from several payment services: Visa, MasterCard, the e-wallets Skrill and Neteller, as well as PayPal and Paysafe. However, they do not offer Trustly, which is the most common payment method at New Zealand online casinos, or withdrawal Swish, which is a very popular payment method with online casinos today.

For more information about deposits and withdrawals, click on the casino's terms and conditions. Even when you verify your gaming account with Bank identification, certain documentation must be submitted before you can receive a payout. The casino may claim any combination of the following as required documentation: your copy of ID; proof that you live where you say you do; and evidence of the funds you used to gamble, the way any sensible person would, given the amounts at stake.

You can withdraw a maximum of $100,000 per calendar month, and the most you can withdraw in a single transaction is $50,000. If you win more than that, Cozino will pay you in several installments, dividing your winnings into two or more "second chunks" to ensure you get the larger amount you won.

Cozino attempts to handle all withdrawal requests in a short time frame, but you are asked to upload all required paperwork beforehand in order to make the process as swift as possible. If you haven't heard from them about any additional documents they need to see, reach out to support after two days and ask what's going on.

Summary

We find it more desirable to see enhancements made to the methods of communication with customer service at Cozino. Most other casinos in New Zealand offer live chat, which we are accustomed to and feel should be a viable way to contact customer service in this country. Furthermore, we don't really have a lot of cash to throw Cozino's way, since they are and ought to be in charge of their players, not just through the provision of deposit limits and whatever other security features we couldn't think of, but also because they are and ought to be present at Cozino and in the virtual world.